The Joint Admissions and Matriculation Board (JAMB) has launched an investigation into reported technical issues during the 2025 Unified Tertiary Matriculation Examination (UTME) following a surge of complaints from candidates across several states.
In a statement released Monday, JAMB’s Public Communication Advisor, Fabian Benjamin, acknowledged the unusual complaints received after releasing the UTME results last Friday.
The Board is conducting a detailed review of the examination process, including registration, testing, and result dissemination, to identify and address any technical faults.
To ensure a thorough investigation, JAMB has assembled a team of experts comprising members from the Computer Professionals Association of Nigeria, chief external examiners from tertiary institutions, the Educational Assessment and Research Network in Africa, measurement experts, and Vice Chancellors from various institutions.
The Board stated that appropriate remedial measures will be promptly applied if any glitches are confirmed.
Despite JAMB’s assurances, candidates and parents have expressed frustration over the technical challenges faced during the examination.
Reports include system malfunctions, poor internet connectivity, and power outages at various Computer-Based Test (CBT) centres, leading to disruptions in the examination process. Sometimes, candidates could not complete their tests due to these issues.
In response to these challenges, JAMB has reiterated its policy of rescheduling examinations for candidates affected by verified technical issues.
Candidates are advised to reprint their examination slips to obtain details of their new schedules.
However, the Board clarified that this provision does not extend to candidates who missed their examinations due to lateness or absence without valid technical excuses.
Furthermore, JAMB has taken disciplinary actions against CBT centres that were found to have compromised the examination process.
Two centres, the Federal College of Education (Technical) Potiskum CBT Centre 2 in Yobe State and a CBT Centre in Otukpo, Benue State, have been suspended for 14 days due to significant procedural breaches that jeopardised the integrity of the registration process.
Also, 132 out of 887 approved CBT centres across Nigeria have been sanctioned for data mismatches during the UTME registration, affecting approximately 200 candidates.
The registration officers at these centres have been permanently barred from participating in any JAMB registration or examination-related activities.
As JAMB continues its investigation, the Board has urged all stakeholders, including candidates, parents, and CBT centres, to remain vigilant and report any irregularities during the examination process.
The Board reaffirmed its commitment to ensuring the integrity and credibility of the UTME.
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